Pilot Group of Companies

CUSTOMER SERVICE: Representative - Mobile, AL

Mobile, Alabama


Catastrophe Management Solution (CMS - a Pilot sister company) is looking for Customer Service Representatives for offices in Mobile Alabama


CMS Customer Service Representatives 

CMS is actively recruiting for customer service representatives, claims processors, and administrative support staff. Our centers provide support to insurance adjusters, insurance carriers and their customers during catastrophic events like hurricanes, floods, and earthquakes. This is not a licensed adjuster position.


 CMS provides competitive wages and 401k, along with access to a Flex spending account.


Team members can provide a variety of services including:

  • Receiving first notice of loss inbound calls
  • Making initial contact calls and follow-up calls to Insureds
  • Tracking claims process and compliance
  • Researching prior losses
  • Notifying and updating agents
  • Monitoring faxes and e-faxes for proper distribution
  • System and software in-house training
  • Data Entry


Do you have the skills and knowledge we need?

  • Data-entry skills
  • Proficiency in Word and Excel
  • Problem-solving skills
  • Communication skills
  • Customer Service experience
  • Multi-Phone-Line experience
  • Call Center experience

Optional (But Desirable) Skills:

  • Database applications
  • Estimating software knowledge
  • Multi-Lingual proficiency


If you are 19 years or older, possess the above qualities and are interested in the available benefits, you may be eligible to showcase your skills while assisting the country’s largest and best known insurance companies.


In addition to some combination of the above skills and abilities, the successful candidate will have a professional approach to the job, a strong work ethic, ability to track details while handling multiple tasks, ability to work with a team, and a commitment to providing the best possible service to customers.


Please note some criminal offenses may be a disqualifier for employment.


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